How we handle your information.

1. Who We Are

TrendAux is a digital agency providing web development, website design, SEO, digital marketing, content creation, website management, e-commerce development, automation, and related digital services.

For this Privacy Policy, TrendAux, we, our, and us refer to the studio operating this website. You can contact us at info@trendaux.com or +92 342 2520277.

2. Information We Collect

We collect information you submit through forms, email, phone, WhatsApp, meetings, or project discussions. This may include your name, email, phone number, company, service interest, budget range, timeline, project goals, business details, messages, and files or brand assets you choose to share.

We may also collect quotation details, inquiry history, country or city, feedback, testimonials, and review messages if you choose to provide them.

When we work on a project, we may request only the access needed to deliver the agreed service, such as hosting, CMS, analytics, domain, automation, email, project management, or relevant platform access.

We may also collect limited technical information from website visits, such as IP address, browser, device type, pages visited, referral source, approximate location, cookies, and usage behavior.

3. Project And Service Information

For active projects, we may collect business content, website copy, product or service information, brand files, design references, analytics access, platform access, automation requirements, and customer-facing information needed to complete the agreed work.

We only request access that is reasonably required for the service. If access is no longer needed, you may change passwords or revoke our access.

4. Payment And Billing Information

We may collect invoice details, billing name, billing email, payment status, transaction references, and payment method confirmation.

We do not intentionally store full card numbers, banking passwords, or sensitive payment credentials. Payments may be handled by third-party banks, processors, or financial platforms under their own privacy policies.

5. How We Use Information

We use information to respond to inquiries, prepare quotations, plan projects, deliver services, manage communication, process invoices, improve our website, protect our systems, prevent misuse, and comply with legal or accounting obligations.

We may use information to design, develop, maintain, optimize, or improve websites, apps, automations, SEO structures, marketing funnels, content systems, and user experience work that you request.

If you agree to receive updates or continue communicating with us, we may send service-related messages or relevant business communications. You can ask us to stop marketing messages at any time.

6. Legal Basis For Processing

Depending on your location and applicable law, we may process information because it is needed to provide requested services, because you gave consent, because we have a legitimate business interest, or because we must comply with legal, tax, accounting, or regulatory obligations.

Examples include responding before a contract is formed, delivering an approved project, sending requested information, improving website performance, protecting systems, and maintaining financial records.

7. Cookies And Analytics

Our website may use cookies or similar technologies for functionality, analytics, performance review, security, and marketing measurement.

If we use tools such as analytics, advertising pixels, heatmaps, chat widgets, or similar services, those tools may collect information according to their own privacy policies.

You can usually disable cookies in your browser settings. Some website features may not work as expected if cookies are disabled.

8. Sharing Information

We do not sell personal information.

We may share information only when reasonably necessary with team members, trusted contractors, hosting providers, analytics tools, payment processors, email tools, project management tools, cloud storage providers, legal or accounting advisors, or authorities when required by law.

Third-party tools and platforms have their own privacy practices. We are not responsible for processing that happens outside our control.

9. Third-Party Services

Our website and services may use third-party tools for hosting, domains, analytics, forms, email, automation, AI assistance, communication, payments, project management, and deployment.

Those services may process information outside our direct control. You should review the privacy policies of any third-party platforms you use with us.

10. International Data Transfers

Because digital services often rely on online tools, cloud services, contractors, and platforms in different countries, your information may be processed outside your country of residence.

Where required, we take reasonable steps to protect information when it is transferred internationally.

11. Client Access And Security

If you provide account access for a project, we use it only for the agreed service. You should avoid sharing unnecessary sensitive, financial, or personal credentials.

We take reasonable technical and organizational measures such as limited access, password protection, use of trusted platforms, access control, and periodic review of permissions. However, no internet transmission or digital storage method is completely secure.

After a project ends, you may change passwords or remove our access.

12. Data Retention

We keep personal information only as long as reasonably necessary for inquiries, project delivery, client relationship management, legal records, accounting, security, dispute resolution, backups, or archives.

When information is no longer needed, we may delete, anonymize, or securely archive it.

13. Marketing Communications

If you subscribe, request information, become a client, or continue a business conversation with us, we may send service-related or marketing communications where allowed.

You can opt out of marketing messages at any time by contacting us. Even if you opt out, we may still send important service, billing, security, or project-related messages.

14. AI-Assisted Tools

We may use AI-assisted tools to support research, drafting, analysis, coding assistance, workflow automation, or service improvement.

We do not intentionally submit highly sensitive client information into public AI tools unless it is necessary for the project or approved by the client.

15. Links To Other Websites

Our website may link to third-party websites, platforms, maps, payment tools, social channels, or services. We are not responsible for their content, privacy practices, security, or processing outside our control.

You should review the privacy policy of any third-party website you visit.

16. Children

Our website and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, contact us and we will take reasonable steps to delete it.

17. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or request a copy of your personal information. You may also withdraw consent or opt out of marketing communications.

If privacy laws in your region provide additional rights, such as portability, complaint rights, or opt-out rights, we will respond where those laws apply to our business.

To make a privacy request, contact us at info@trendaux.com, through the project inquiry form, or by phone/WhatsApp at +92 342 2520277. We may need to verify your identity before responding.

18. Changes And Contact

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.

For privacy questions, contact TrendAux at info@trendaux.com or +92 342 2520277.